Legal
Refund Policy
Last updated: [Date to be confirmed]. This is a template policy and must be reviewed by a qualified professional before publication to ensure it reflects your actual payment, cancellation and refund terms. It should also stay consistent with our Terms & Conditions.
1. Overview
This policy explains when a cancellation qualifies for a refund, how much is refunded, and how the refund is issued. It applies to airport transfers, city-to-city transfers, hourly and full-day chauffeur bookings, private tours, and corporate bookings made through Italy Limo Service.
2. Booking Confirmation & Payment
A booking is confirmed once you receive written confirmation from our team. [Confirm the exact payment process here — full payment at booking, a deposit, or payment after the journey — before launch.]
3. Cancelling Your Booking
[Insert the specific cancellation windows and the refund percentage that applies to each — for example, a full refund if cancelled more than 48 hours before pickup, a partial refund inside that window, and no refund for a late cancellation. These figures must be confirmed by the business before this page goes live, since they are a binding commitment to customers.]
4. Changes to Your Booking
Requests to change the date, time, pickup location, or vehicle for an existing booking are accommodated where possible, subject to availability. [Confirm whether changes made close to the pickup time are treated the same as a cancellation for refund purposes.]
5. No-Shows
If a passenger is not present at the agreed pickup point after the agreed waiting time and cannot be reached, the booking may be treated as a no-show. [Confirm whether no-shows are refundable and how long a chauffeur waits before a pickup is considered missed.]
6. Flight Delays & Airport Transfers
For airport transfers, we monitor your flight and adjust pickup timing for reasonable delays at no extra charge. [Confirm the complimentary waiting period for airport pickups and any charges once that period is exceeded.]
7. Cancellations or Delays Caused by Us
If we are unable to fulfil a confirmed booking — for example due to a vehicle or driver shortfall — we will offer a comparable alternative where possible or a full refund of amounts paid for the affected journey.
8. Circumstances Beyond Our Control
Neither party is liable for a cancellation or delay caused by circumstances beyond reasonable control, such as severe weather, road closures, strikes, or other events outside our operational control. [Confirm how refunds are handled in these cases.]
9. How Refunds Are Issued
Approved refunds are issued to the original payment method. [Confirm the expected processing time and whether any processing or transaction fees are deducted.]
10. Contact
To request a cancellation or ask about a refund, contact us at booking@italylimoservice.com with your booking details.